How to Choose a Computer Repair Company

Most families have their own list of self-described computer pros who are more than skilled in doing computer repair CT , and doing them accurately. However, what sets experts apart from those you actually want to work on your computer are three critical things: experience, support, and documentation. If you know the right questions you have to ask, you can readily identify the fly-by-night computer cowboys from the ones who actually mean business. Check out this SEO CT website to get started.

Professional Credentials

There are several types of computer certifications today. Some are important to computer repair, and others not really. The bottom line here is, ask if them what their certifications and other credentials are. If they don't, or if they answer that they have some kind of "certification," simply write down the details and verify legitimacy issues later.

Experience and Client References

Now ask how much experience they have and if they can give you customer references. Technicians usually have references ready-- customers they get along with pretty well and who are more than happy to recommend them. The point here is just to know how long they've been into computers repair, and get a few customer names.

Specialization

As we mentioned, Apple offers their own certifications, Microsoft as well and so on. Beyond OS, some technicians are also more skilled and knowledgeable when dealing with computer brands, no matter if they work with Windows machines most of the time. Each PC manufacturer has quality issues year in and year out, and technicians with substantial experience simply learn how to fix those issues from experience. Simply ask if they focus on specific computer brands.

Prices and Cost Limits

All PC problems hint at a probable cause - hard drive, display, motherboard, etc. It normally takes an hour maximum to know that, and since a one-hour minimum charge is usually required, simply ask the tech if they can use that entire hour troubleshooting before coming back to you to say if they'll need more time and more money to resolve the issue. If they refuse, find another tech.

Backup

Backing up data before any repair is done, is ever more critical today. So a perfect way to see if this technician should be allowed to mess with your computer is to ask what preliminary backup procedure they plan to do. If they just throw you a blank stare, find another prospect.

Service Guarantees

Ask the tech if they will provide a repair guarantee and for how long. As soon as you get a satisfactory answer, have them write down your agreement before you begin the repair. This document will protect both sides.
  
Visit http://en.wikipedia.org/wiki/Technical_support to read more about this.